Best seller
Your Pet Deserves the Best
Committed to your pet and to you
The latest in taking care of your health and happiness.
Fast delivery
Receive essential pet products in record time, delivered straight to your door.
Maximum quality
We work with the best brands and certified products to ensure the well-being of your pet.
Easy Returns
Your satisfaction is our priority. If you are not satisfied, we will refund your money without any hassle.
Shipping & Returns
We work directly with the most renowned international and European laboratories, which guarantees the authenticity of all our products. In addition, we comply with current European legislation on medicines and medical devices.
Yes, we ship to all of Europe except the United Kingdom, Switzerland and the Canary Islands.
The total delivery time depends on the order preparation time and shipping time. We need 5-6 business days to prepare orders due to the high volume of requests. Once your order is ready, we will notify you by email. After that, the shipping time with DHL may vary depending on the destination. Please note that cold chain products are shipped with DHL Express and arrive the day after they are collected at our facilities.
Shipping costs are calculated at checkout and depend on the weight of the order and the destination. We do not offer free shipping as our prices are very competitive.
Once DHL picks up your order, you will receive an email with a tracking number. You can use this number to track the status of your order on the DHL website. Sometimes it may take a while for the tracking to update.
If you are not at home when the courier arrives, DHL will attempt to deliver at another time or leave a notification so you can pick up your order at a collection point.
You have 14 calendar days from receipt of the order to request a return.
You may return any unopened, unused item in its original packaging, including all accessories and documentation. Personalized or custom-made items cannot be returned.
Return shipping costs are your responsibility, unless the product is defective or there was a shipping error on our part.
To return a product, you must first contact our customer service to obtain a return authorization number. We will tell you the steps to follow to complete the return.
Once we have received and inspected the returned product, we will proceed to issue the refund.
Yes, purchasing from Aptekat.com is completely safe. Our website uses an SSL certificate that guarantees the encryption of your personal and banking data during the transaction. In addition, we comply with all security and data protection regulations.
Yes, you can contact our customer service by email or WhatsApp. You will find the contact information in the "Contact" section of our website. Our team will be happy to answer your questions and help you with any problems you may have.
Products and Services
At Vetloom you will find a wide range of over-the-counter medicines, parapharmacy products and hygiene products for your pet's care.
Yes, we work with all international and European laboratories, offering products certified according to current European legislation.
We do not offer online pharmaceutical advice. We recommend that you consult your trusted veterinarian for any questions regarding your pet's health.
We do not currently have a loyalty program.
We recommend that you consult with your veterinarian to determine which product is best suited to your pet's specific needs.
Yes, in our catalogue you will find products for pets with allergies, intolerances and other specific needs. You can use the filtering options on the website to find the products that best suit your pet.
Some products require a veterinary prescription. If your order includes any product that requires one, we will request it from you by email. If you do not receive this email on the same day of the order, it means that we do not need one.
If the order is marked as "shipped", there is little we can do. Your order will likely be returned to our facilities after a while. In that case, we will give you a full refund. But if your order is still "processing", we can change the address in time. Please email us the correct address as soon as possible.
Emails are sent automatically. We send emails to the address you entered in your purchase details. The confirmation email may have gone to your spam folder. We invite you to mark our email as safe to continue receiving emails.
If you can't find the confirmation email in your spam folder, it's possible that you entered your email address incorrectly when placing your order. In this case, please contact us by email or WhatsApp so we can correct it.
We always send updates about the status of your order. Before contacting us, we recommend that you check the estimated delivery times and order preparation times. Please also confirm that your email address is entered correctly in the order and that there is no email from us in your spam folder. If you have done all this and it has taken longer than usual, please contact us and we will help you.
Buying and selling is done only through the website. Payments and collections are handled securely on the online platform. We do not work with PayPal.
Why are there sometimes negative reviews?
We understand that negative reviews can arise in any business, and this can be due to a number of factors:
Expectations vs. Reality: Despite our efforts to provide clear and transparent information, sometimes customer expectations may differ from actual experience.
Human or Technical Errors: Although we work with high quality standards, occasional errors in communication, logistics, or service may occur. We always strive to resolve these issues quickly and efficiently.
External factors: Some factors, such as unforeseen delays, weather conditions, or local regulations, may affect the customer experience and are beyond our control.
Personal Perception: Every customer has a unique perspective. What is a minor inconvenience for some can be a source of dissatisfaction for others.
Competition and Fake Reviews: In some sectors, it's common to find fake or malicious reviews, whether from competitors or people who have never used the service.
Not all customers leave positive reviews: Most satisfied customers enjoy their experience and continue to trust us, but they don't always leave a review. On the other hand, those who have had a negative experience tend to be more motivated to share their opinion.
Despite this, we take all feedback into account and use it to continually improve our service. We're committed to providing the best possible experience, learning from each opinion to continue growing.
Do you want to cancel your order?
Of course, you can cancel your order at any time, as long as it hasn't yet shipped. To do so, we recommend:
- Send an e-mail with your cancellation request.
- Contact us via WhatsApp to prioritize your request and ensure we process the cancellation and refund in a timely manner.
We're here to help and ensure your request is processed quickly.